30-day return policy
You may request a return within 30 days after receiving your item. To qualify, the item must be in the same condition in which it was received: unused, with any tags attached, and in its original packaging. A receipt or other proof of purchase is required.
To start a return, email [email protected]. If the return is accepted, we will provide instructions on how and where to send the package. Items returned without prior approval will not be accepted.
Damages and incorrect items
Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Exceptions and non-returnable items
Perishable goods, custom or special-order products, personal-care goods, hazardous materials, flammable liquids and gases cannot be returned. Sale items and gift cards are also non-returnable. Contact us if you are unsure whether a specific item qualifies.
Exchanges
The fastest way to obtain a replacement is to return the original item. Once the return has been accepted, place a separate order for the new item.
Refunds
We will notify you after receiving and inspecting the return and confirm whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.