Introduction
This Privacy Policy applies to users of the Click Clean website and related digital services used to access or purchase our products and services. It explains how, why and when Click Clean processes Personal Information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website, you agree to the processing described in this policy. “Personal Information” and “processing” have the meanings given to them in POPIA.
Users under 18
If you are under 18, obtain permission from a parent or guardian before using our services or providing Personal Information. We may take reasonable steps to verify that permission.
Information we collect
Depending on how you use our services, we may collect your name, email address, physical address, mobile number, online identifiers and information needed to process an enquiry, quotation, order, delivery or return.
We may also receive log and device information, including your browser, operating system, Internet Protocol address, usage activity and approximate location where location-enabled services are used. You are responsible for keeping information supplied to us accurate and current.
Why we process your information
We process Personal Information to identify and communicate with you; provide quotations, products and services; fulfil orders and deliveries; process returns; provide billing and support; resolve complaints; improve our services; send opted-in marketing; prevent fraud; and comply with legal, tax and regulatory obligations.
Retention
We retain Personal Information only for as long as it is needed for the purpose for which it was collected, to fulfil a contract, or as required or permitted by law and our retention policies.
Cookies and tracking
We may use cookies and similar tools to make our website easier to use, remember preferences, measure performance and tailor content or advertising. You can control cookies through your browser and any cookie controls provided on the website.
Direct marketing
You may opt out of electronic direct-marketing messages at any time using the unsubscribe option in a message or by contacting us.
Who may process your information
We do not sell Personal Information. We may share it with employees, suppliers, delivery partners and contracted service providers where necessary to provide our services. We may also disclose information to law-enforcement bodies, regulators, fraud-prevention agencies, professional advisers or parties involved in a business reorganisation when legally permitted or required.
Service providers are required to use Personal Information only for the contracted purpose and to keep it confidential.
Transfers outside South Africa
Some service providers may process or store information outside South Africa. Where this occurs, we take steps to ensure the transfer complies with POPIA’s requirements for lawful cross-border processing.
Security
We use appropriate technical and organisational safeguards designed to protect Personal Information from loss, damage, unauthorised destruction, access or processing. Measures may include access controls, secure storage, encryption, monitoring, incident response and confidentiality obligations for service providers.
Your rights
Subject to adequate proof of identity and applicable law, you may ask to access, correct, update, delete or restrict Personal Information we process; object to certain processing; request information about our compliance; or be notified of unauthorised access where required.
You may lodge a complaint with South Africa’s Information Regulator. Contact details are available at inforegulator.org.za.
Contact and updates
Privacy requests can be sent to [email protected]. We may update this policy from time to time; the version posted on this page applies when you use our services.