Shipping policy
Delivery & Returns
DELIVERY INFORMATION
Orders will be shipped the following working day after the payment has been received.
Once your order has been shipped, you will receive a tracking number to track your parcel online. Kindly note that delivery times are not exact and that the courier companies do not deliver during the weekends.
Approximate delivery times are as follows:
Johannesburg and surrounding areas: 2 – 3 Business Days
Pretoria, Durban and surrounding areas: 3 – 5 Business Days
Cape Town and surrounding areas: 3- 5 Business Days
Any outlying areas (Plettenberg Bay, Winterton, etc.): 3 – 7 Business Days
Kindly keep in mind that these times are severely affected during the holiday season and any other scenarios that affect the country’s commerce, industry, and infrastructure. Please allow for longer delivery times to receive your parcel timeously.
POSTAGE FEES FOR SOUTH AFRICA
Orders over R1000 automatically qualify for FREE DELIVERY! Anywhere in South Africa (Terms & Conditions Apply)
Free deliveries are sent with Economy Service for all Main & Regional Areas
Free Deliveries Terms & Conditions
This applies to all customers who live within a 50km range from MAIN or REGIONAL areas. If your delivery address is beyond 50km from a main or regional city or town, an additional charge will be charged.
Additional charges will be incurred if your area falls under the “Ultra Purple Zone” with our couriers. In this event, you will be contacted, and extra charges will apply. Alternatively, we will send your parcel to the national post office of which delivery times are uncertain.
If you would like to send your own couriers to collect your parcel, kindly notify us as soon as possible.
If you would like us to send your parcel overnight, additional charges will be applicable. These charges will have to be paid in full before we send your parcel.
MAIN CENTRES
City Centres in South Africa include: Johannesburg, Pretoria, Cape Town, Nelspruit, George, East London, Bloemfontein, Polokwane, Welkom, Potchefstroom, Witbank, Durban & Port Elizabeth
REGIONAL TOWNS
Outlining Cities & Towns in South Africa that are not mentioned above are classed regional areas. Mastercard, American Express, Diners Club, PayPal & Visa.
RETURNS
I want to return my order, what do I do?
If your order is unwanted, it’s ok to change your mind. We’ll accept returns up to 14 days after delivery, providing the following terms are met:
All packaging must be intact so that the item is in a resaleable condition
Seals and wrapping must be unbroken
The customer covers postage costs. A postage charge will be deducted from your refund.
If your order is faulty, please let us know as quickly as possible.
How to return large or heavy items:
Please call us on +27110 442 3098 or [email protected] for guidance if the item you wish to return weighs over 5kg. There may be additional charges to cover the cost of collecting large or heavy items for unwanted items.
Do I have to pay postage if I return an order?
If you’ve changed your mind about an item, you will need to pay for the cost of returning it.
In most cases, this will be our R85 standard postage charge, which will be deducted from your refund. The postage fee might change depending on your area base (Location).
If you have received the wrong item, we will cover the cost for you. If this is the case, let us know on +27110 442 3098 or [email protected] as soon as possible.
My order is damaged, what do I do?
In the unlikely event you receive an item that is damaged or proves to be faulty, please contact us as soon as possible on +27110 442 3098 or [email protected].
We will do our best to provide a replacement or refund
Can I return my order to a store?
You can return an online order to Pops Toys as long as you take a copy of your confirmation email with you.
This applies to all online customers.
How long do I have to return my order?
If you’ve changed your mind, you can return unwanted items within 14 days of delivery.
If you discover a fault with your item, please contact us on +27110 442 3098 or [email protected] as soon as possible, and we’ll offer any assistance we can.
How will I get my refund?
Refunds are issued back to the method of payment you originally used, i.e. your credit or debit card. Our payment gateway can take up to 10 days for a refund to be fully returned.