[vc_row css=”.vc_custom_1446889335013{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][nasa_title title_text=”FREQUENTLY ASKED QUESTIONS” title_bg=”#ffffff” title_hr=”none” title_align=”text-center”][nasa_title title_text=”Delivery” title_type=”h4″ title_bg=”#ffffff” title_hr=”none” first_special=”1″][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section hr=”” title=”What delivery or collection options are there?” tab_id=”1486873649008-58c11127-9cd9″][vc_column_text]Currently, we only offer standard delivery to your door within 3 to 5 working days. During peak periods there might be delays.
You can track your order here.
If delivery isn’t convenient, you can choose to collect from our Isando depot pickup points.
For further delivery queries, click here.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How long does delivery take?” tab_id=”1486873649043-afd7f89f-f686″][vc_column_text]Delivery takes between 2 to 3 working days. During peak periods there might be delays.
If you live in a remote or outlying area please expect delivery to take a little longer as these areas are only serviced by our couriers weekly.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How do I track my order?” tab_id=”1486873691619-526c7b3b-954a”][vc_column_text]You can track your order here.
You need to be logged in to view tracking information.
Please note that if you’ve ordered multiple items they might be sourced from different stores or warehouses and might come in multiple deliveries. The tracking information will show the most up to date information for each item.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”My delivery address has changed. How can I change it?” tab_id=”1486873706220-37abd3f9-4a9c”][vc_column_text]Unfortunately you can’t change your delivery address from what was chosen in checkout. If there is a problem with the address you supplied please contact our Contact Centre on +27(0)10 442 3098 and they will do their best to assist.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”Why am I receiving more than one parcel?” tab_id=”1486873732494-2187e3ea-6311″][vc_column_text]We fulfil items from many warehouses and stores to ensure we have the widest range of products available for online shopping.
This means if you order many items, or from many Click Clean brands, we might need to source the items from multiple places resulting in multiple deliveries.
To view the most up to date information for each item you can track your order here.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”The product I want is out of stock – what can I do?” tab_id=”1486873759565-8593e345-1dc8″][vc_column_text]If a product is out of stock online, we might still have it available at one of our stores. Please let us know and what item you may be looking for and we can assist with the relevant lead times on this item. Click here to chat to one of our sales champs. contact-us[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”What happens if I missed delivery of my parcel.” tab_id=”1486873784595-6cddc0fa-36e2″][vc_column_text]If an order couldn’t be delivered as our couriers were unable to reach you or due to an incomplete or invalid address, we will try and contact you to arrange a second delivery.
If, after three attempts, we are still unable to successfully make delivery, we’ll return the parcel back to our warehouse and process a refund to your original payment method. Please note that this might take 10 to 14 working days.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1446889335013{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][nasa_title title_text=”Product” title_type=”h4″ title_bg=”#ffffff” title_hr=”none” first_special=”1″][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section hr=”” title=”Can I get my product personalized?” tab_id=”1640085610157-630beed2-91ba”][vc_column_text]It depends on the creator and the product. All options are outlined on the product page, so look out for customization options the[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”Can I cancel my order?” tab_id=”1640085610328-c858a289-0f66″][vc_column_text]Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Product and Proof of purchase, and mail your return to the following address:
Click Clean
Attn: Returns
RMA #
Unit G1, Isando Industrial Park Gewel Street, Isando, Kempton Park
Johannesburg, Gauteng 1601
South Africa
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
Consumables
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
That a 10% restocking fee will be charged for all returns. Sale items are FINAL SALE and cannot be returned.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1446889335013{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][nasa_title title_text=”Payment” title_type=”h4″ title_bg=”#ffffff” title_hr=”none” first_special=”1″][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section hr=”” title=”Are my details safe?” tab_id=”1640086032202-43febbe6-b82b”][vc_column_text]Absolutely! Your credit card information is encrypted and protected with the best electronic and adminstrative safeguards via our payment provider PayFast.
PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. … Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”I’m having trouble making payment by credit card, what should I do?” tab_id=”1640086032233-75ccc6fb-93cd”][vc_column_text]If your card transaction has failed the most probable cause is a bank decline. Our credit card provider acts as a middleman between Click Clean and your bank to process payment. The ultimate authorisation for a credit card payment comes from your bank.
Common reasons include: insufficient funds, incorrect card details, daily limit exceeded. Some banks or bank accounts disable debit cards for online payments, so it’s best to contact your bank to enquire further.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How do I pay for an order that is “Awaiting Payment“?” tab_id=”1640086215452-d605df19-0dc5″][vc_column_text]Navigate to My account & My orders and select My orders. Locate the order you need to pay for and click on the order number. Click Complete Payment which will take you to checkout to finalise payment.
If there is no Complete Payment button, please wait 15 minutes for the system to update and try again later. You will only be able to complete payment via Credit or Debit Card.
You have 24 hours to complete payment on an order before it is cancelled.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1640086396175{margin-bottom: 50px !important;padding-top: 50px !important;padding-bottom: 50px !important;}”]STILL HAVE QUESTIONS?
CONTACT US[/vc_column_text][/vc_column][/vc_row]